# Privacy Policy

- Link: https://www.fortlocks.com.au/privacy-policy/
- Published: 2023-10-10T11:15:04+08:00
- Author: davefortlocks

_Last updated: 30 October 2026_

Fort Locks (“we”, “us”, “our”) respects your privacy. This policy explains what 
personal information we collect through our website and our locksmith services, 
how we use it, and the choices you have. We handle personal information in line 
with the Australian Privacy Principles in the _Privacy Act 1988_ (Cth).

## Who we are

Fort Locks is a locksmith and security business based at Unit 2/1 Emplacement Crescent,
Hamilton Hill WA 6163. Our website is www.fortlocks.com.au.

## What we collect

**When you contact us.** If you use the contact form on our website, we collect 
your name, phone number, email address and the subject and message you send. If 
you call, email or visit us, we collect the details you give us.

**When we do work for you.** To quote, carry out and invoice a job we may collect
your name, contact details, the address where the work is done, and details of the
locks, keys, safes or security systems we supply or service for you.

**When you use our website.** We use Google Analytics to understand how visitors
use our site, such as which pages are viewed, how long visits last, the type of 
device and browser used, and the general location a visit comes from. Google Analytics
uses cookies to do this. Our website security software also records IP addresses
and visit details to protect the site from attacks and spam.

## How we use your information

 * To reply to your enquiry and give you quotes
 * To book, carry out and invoice locksmith and security work
 * To keep records of keys, locks and security systems we supply, so we can service
   them and help protect your security
 * To improve our website and services
 * To keep our website secure
 * To meet our legal obligations

We do not sell your personal information, and we do not use it for marketing unless
you have asked us to.

## Cookies

Cookies are small files stored on your device. Our website uses cookies and similar
technologies for:

 * **Analytics:** Google Analytics cookies that help us see how the site is used
 * **Site features:** remembering settings you choose, such as options in our accessibility
   toolbar
 * **Performance and security:** helping pages load quickly and protecting the site

You can block or delete cookies in your browser settings. The site will still work,
although some features may not remember your choices. You can also opt out of Google
Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

## Who we share it with

We only share personal information when we need to, for example with:

 * Service providers who help us run our business and website, such as our website
   host, email and accounting providers
 * Google, which provides our website analytics, fonts and maps
 * Suppliers or manufacturers, where needed to order parts or arrange warranty work
   for you
 * Police or other authorities, where the law requires or allows it

Some of these providers, including Google, may store information outside Australia,
for example in the United States.

## Links to other websites

Our website links to other sites, such as our online store and our Facebook, Instagram,
YouTube and TikTok pages. Those sites have their own privacy policies, and we are
not responsible for how they handle your information.

## How we protect and keep your information

We take reasonable steps to protect personal information from misuse, loss and unauthorised
access. Our website uses a secure (HTTPS) connection. We keep information only for
as long as we need it for the purposes above or as required by law, such as tax 
records, and then securely delete or destroy it.

## Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct
it, by contacting us using the details below. We will respond within a reasonable
time.

## Questions and complaints

If you have a question or concern about your privacy, please contact us first and
we will try to resolve it. If you are not satisfied with our response, you can contact
the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au 
or on 1300 363 992.

## Contact us

**Fort Locks**
Unit 2/1 Emplacement Crescent, Hamilton Hill WA 6163Phone: 08 9434
1353Or use the form on our [Contact page](https://www.fortlocks.com.au/contact/).

## Changes to this policy

We may update this policy from time to time. The latest version will always be on
this page, with the date it was last updated at the top.