Last updated: 30 October 2026
Fort Locks (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website and our locksmith services, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who we are
Fort Locks is a locksmith and security business based at Unit 2/1 Emplacement Crescent, Hamilton Hill WA 6163. Our website is www.fortlocks.com.au.
What we collect
When you contact us. If you use the contact form on our website, we collect your name, phone number, email address and the subject and message you send. If you call, email or visit us, we collect the details you give us.
When we do work for you. To quote, carry out and invoice a job we may collect your name, contact details, the address where the work is done, and details of the locks, keys, safes or security systems we supply or service for you.
When you use our website. We use Google Analytics to understand how visitors use our site, such as which pages are viewed, how long visits last, the type of device and browser used, and the general location a visit comes from. Google Analytics uses cookies to do this. Our website security software also records IP addresses and visit details to protect the site from attacks and spam.
How we use your information
- To reply to your enquiry and give you quotes
- To book, carry out and invoice locksmith and security work
- To keep records of keys, locks and security systems we supply, so we can service them and help protect your security
- To improve our website and services
- To keep our website secure
- To meet our legal obligations
We do not sell your personal information, and we do not use it for marketing unless you have asked us to.
Cookies
Cookies are small files stored on your device. Our website uses cookies and similar technologies for:
- Analytics: Google Analytics cookies that help us see how the site is used
- Site features: remembering settings you choose, such as options in our accessibility toolbar
- Performance and security: helping pages load quickly and protecting the site
You can block or delete cookies in your browser settings. The site will still work, although some features may not remember your choices. You can also opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
Who we share it with
We only share personal information when we need to, for example with:
- Service providers who help us run our business and website, such as our website host, email and accounting providers
- Google, which provides our website analytics, fonts and maps
- Suppliers or manufacturers, where needed to order parts or arrange warranty work for you
- Police or other authorities, where the law requires or allows it
Some of these providers, including Google, may store information outside Australia, for example in the United States.
Links to other websites
Our website links to other sites, such as our online store and our Facebook, Instagram, YouTube and TikTok pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
How we protect and keep your information
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses a secure (HTTPS) connection. We keep information only for as long as we need it for the purposes above or as required by law, such as tax records, and then securely delete or destroy it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.
Questions and complaints
If you have a question or concern about your privacy, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Contact us
Fort Locks
Unit 2/1 Emplacement Crescent, Hamilton Hill WA 6163
Phone: 08 9434 1353
Or use the form on our Contact page.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.